
How to treat your stylist, how not to treat your stylist, and how to behave in the salon:
1. Show up. Cardinal sin= a no show. No show on a Saturday? find a new salon and change your name. Seriously, though, just a quick, authentic apology and don’t do it again.
2. Be on time. It doesn’t matter if I’m late. We’re not friends meeting for lunch, my salon and myself are navigating a complicated and tricky set of circumstances, including 10 people’s schedules on my books alone. I need you to be ready when I am, even if it’s my fault my schedule is off. If I’m running late, I’ll try to let the receptionist know to reach you, but I don’t always have that luxury. Sometimes we wait- at the dentist, the doctor- we’re only guessing how long something will take when we make a series of appointments, and you should not get grumpy. In a rush? Need to be out by a certain time? You should have booked for another day. Telling me you have something immediately following doesn’t make me run on time, it just helps you vent and makes everyone around us uncomfortable.
3. If you accidently forget your appointment, are too late in arriving, or make some other mistake, don’t give a long-winded explanation of why you’re justified. The bottom line is: you aren’t here, you hurt others chances of getting an available spot, my pocket, and my boss’s pocket. Taking up further time explaining only chews up more time of mine or the salon’s. A quick, ‘sorry, business call,’ would be fine. We know things happen. Let’s just move on, ok? At least if I’m not standing there listening to the 11 minute step by step of how Toddler Joe’s shoe then feel off again at Metropolitan, and that’s when the dog’s leash wrapped around your knees and the banana shoved up your nose . . . . I can go sit for a few minutes and prepare for my next client, or go grab a cup of coffee.
4. Tipping. Each stylist has their own opinion about this one, I come from the school of thought that anything more than you had before is awesome. Generally speaking, any time I touch you (don’t get all drrrty on me, people, I’m talking bang trims, neck trims, fixing your color, re-toning you, etc) you should offer a tip. I almost always turn it down for small jobs, but you can leave it at the front if you really insist. I usually refuse twice. It just gets awkward after that. No, I don’t think you’re a jerk for tipping 10%, but do I feel extra warm inside when you leave 20%? probably.
5. Look, I want to give almost everyone free haircuts, but I live in Brooklyn where there’s no free rent. I not only pay my bills by cutting your hair, but my boss’s (who is my friend, by the way. Screwing her doesn’t make me feel like I’m ‘sticking it to the man,’ my boss is awesome, and a young woman in business and I want her to succeed) and in turn all the people who are employed by her. I know we really like each other and maybe hang out, too, but I can’t discount your ‘do. I just can’t. please don’t ask and please don’t think I love you less because I can’t. I won’t go into a full diatribe here of the reasons a haircut costs what it does, but I will put a link to an article a stylist friend of mine found and we’ll discuss it later. You have health insurance and a 401K. I pay cash out of pocket for my medical and dental stuff and get no paid vacation, including a million more reasons — stop — link, Mopsy; discuss it later . . . . If you don’t have the money for a cut, don’t get one. If you can’t afford color, don’t get it. I don’t negotiate with my dentist and I don’t complain in front of them how expensive it is. If I happen to discount something for you, know that it’s a gift from me, personally, and is coming from my own heart and my own pocket. It’s not part of some bigger equation. The amount I’m not charging you is the amount I’m forfeiting.
6. Please don’t ask me to squeeze you in. There is nowhere to ‘squeeze’ you into. I’ve watched my cat crawl into some pretty tiny boxes, but if I’m booked, there is no box small enough in the world to fit your haircut. My salon doesn’t work with assistants, meaning, I do all the work, all the time- other salons can sometimes ‘squeeze’ someone in because they have an assistant to wash out another client’s color and blow dry them. I don’t have that luxury or downtime. By trying to accommodate you, I either have to deprioritize a client who was more on top of their schedule, or neglect Mary Sue’s bleach job while I just give you a ‘quick trim.’ What does that translate to? You are giving Mary Sue massive scalp burns because you think she should wait- you deserve to be squeezed in.
It takes about a week to get in with me, longer if you want a weekend or evening- I’m not possessive and totally get if you need to go see someone else for a cut- I don’t own you!
7. If I give you my phone number, use it with discretion. For the love of God, please please please do not text me anything about hair when I’m not on the clock.
8. I love you, are you still with me? deep breath, ok more-
9. If you don’t trust me, I’m not going to cut your hair. One of the perks of my job is that I can say no to anyone. If I think your hair can’t handle the chemicals or if I sense we don’t have the same aesthetic, trust me, I’m doing both of us a favor by saying no.
10. I only recommend products that I truly believe, after years of experimentation and research, will benefit you. I’m not trying to sell you something, and I’m sorry you’ve had that experience in the past from other stylists. If I sell you something from the salon, no one gets commission on it- it’s one reason I chose to work where I do.
11. If you are unhappy, talk to me. I’m a professional, and re-do’s , alterations, and changes are part of my job. If it’s something I’ve done wrong, I won’t have you pay. But if I’ve done what you’ve asked and after seeing it on you, you just don’t like it, you’ll need to pay me to change it. Any time you are experiencing dissatisfaction, please remain calm. Getting worked up won’t help you communicate to me what you do want. And you don’t need to be embarrassed, I want you to like your hair! Admittedly, I am so bad with symmetry. I’m human, we make mistakes!
12. Please be polite to the staff. When you call and speak to someone, it’s one of two people- both my friends. They are really on top of their game and are just trying to do their best to look after me, my needs, and help the salon run smoothly. Sometimes I’m sitting right next to them eating lunch- I can overhear the tone of voice you’re using with them . . .
I’m sure this will be amended a million times, but this is a good start 🙂
I really, totally, and truly think I have the best clientele on Earth, and I’m grateful to see you all and your mops. i hope this stuff doesn’t come across too harshly, but there are intricacies of every workplace that are often go undefined- I thought this may give insight on what it’s like to work where I do. This is also not not directed at anyone in particular and most of it is valid for any salon, so keep it in mind If you move or get cut whilst on vacay (I always encourage that, by the way- so interesting to see haircuts from around the world!). Thank you for being so incredible, I love you guys (in a professional way, of course!).
http://womenshair.about.com/od/haircutsstyles/tp/Why-A-Haircut-Costs-So-Much.htm
Love and appreciation,
Mopsy
